Privacy Policy of Panora Hill B&B

Last updated: 03/02/2025

Panora Hill B&B, located at Via Monte Bianco, 41 Pontecagnano Faiano (SA), is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, and safeguard the personal information of visitors to our website.

1. Types of Data Collected

We collect and process the following personal data:

Data Provided by Users: Name, surname, email, and phone number (via contact and booking forms).
Browsing Data: IP address, browser type, browsing data (through Google Analytics, Facebook Pixel, and Hotjar for analysis and remarketing).
Marketing Data: Email address for newsletter subscriptions (via Mailchimp).

We do not collect or store payment data.

2. Purpose of Data Processing

Data is processed for the following purposes:

Bookings and Customer Management: To provide the requested services and contact users regarding their reservations.
Website Improvement and Analysis: To analyze traffic and enhance the user experience.
Marketing and Communications: To send newsletters with promotions and events related to Panora Hill B&B (only with the user’s consent).

3. Legal Basis for Data Processing

We process personal data only if at least one of the following conditions is met:

Contractual Performance: For booking and providing the requested services.
User Consent: For newsletter subscription and the use of non-essential cookies.
Legitimate Interest: For statistical analysis to improve our services.

4. Data Sharing

We do not sell or transfer personal data to third parties. However, some data may be shared with:

Booking Platforms: Booking.com, Airbnb, Expedia.
Marketing Services: Mailchimp for sending promotional emails.

All data is stored on secure servers within Europe.

5. Data Retention

Data is retained:

For Bookings: As long as necessary to manage the reservation.
For Marketing: Until the user requests deletion (newsletter and marketing data).

6. User Rights

Users have the right to:

Access, Modify, or Delete their personal data.
Withdraw Consent for data processing for marketing purposes.
Object to the use of data for profiling or remarketing purposes.

To exercise these rights, users can contact us via email at booking@panorahill.com.

7. Cookie Policy

Our website uses cookies to enhance the user experience. The types of cookies used are:

Necessary: For the proper functioning of the website.
Statistical: For traffic analysis (Google Analytics, Hotjar, Matomo).
Marketing: For Facebook remarketing.

Users can manage their preferences through the cookie banner on the website.

8. Changes to the Privacy Policy

We reserve the right to update this policy. Any changes will be published on this page.

For any questions, please contact us at booking@panorahill.com.